This Privacy Policy explains how Lamleys Electrical ("we", "us", "our") collects, uses, shares and protects your personal information when you visit our website or contact us for electrical services. We are committed to protecting your privacy and handling your information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Lamleys Electrical is a registered electrical contractor operating across the Garden Route, South Africa. For any privacy-related queries you can reach our Information Officer, Neil Lamley, at info@lamleyselectrical.co.za or +27 79 235 5206.
2. Information we collect
We only collect the information we need to respond to your enquiry and provide our services. This includes:
- Contact details you give us through our quote form, WhatsApp or email — such as your name and phone number.
- Enquiry details — the service you're interested in, whether the property is domestic or commercial, and any description you provide.
- Technical information — basic, non-identifying data your browser sends automatically, and cookie preferences (see our Cookie Policy).
3. How we use your information
We use your personal information to:
- respond to your quote request and communicate with you about it;
- arrange, carry out and invoice for electrical work you request;
- issue Certificates of Compliance and related documentation;
- keep records required by law or for legitimate business purposes.
We do not use your information for automated decision-making or profiling, and we do not sell your personal information to anyone.
4. How your enquiry is sent
When you use our quote form, your details are placed into either a WhatsApp message or an email that you send to us from your own device. This means your enquiry is transmitted through WhatsApp (Meta) or your email provider. Please review their privacy terms, as their processing is outside our control.
5. Sharing your information
We may share your information with trusted third parties only where necessary, such as suppliers or sub-contractors assisting with your job, or where we are legally required to do so. Anyone we share your data with is required to keep it secure and use it only for the agreed purpose.
6. How long we keep it
We keep your personal information only for as long as needed to fulfil the purpose it was collected for, and to meet legal, tax and compliance obligations. When it is no longer required, we securely delete or destroy it.
7. How we protect your information
We take reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, and misuse.
8. Your rights under POPIA
You have the right to access the personal information we hold about you, to ask us to correct or delete it, to object to its processing, and to lodge a complaint. To exercise any of these rights, contact our Information Officer using the details above. For more detail, see our POPIA Policy.
You may also complain to the Information Regulator (South Africa): inforegulator.org.za.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its revision date.
10. Contact us
Lamleys Electrical · Garden Route, South Africa
Email: info@lamleyselectrical.co.za
Phone: +27 79 235 5206